Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our site, update the "Last Updated" date, and take other actions required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we regularly collect personal information about you from various sources as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses defined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce the terms of service, and protect or defend the Services, our rights, and the rights of our users or third parties.
What Personal Information We Collect
The personal information we collect about you depends on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information you send us directly through our Services may include:
- Contact information including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email, and phone number.
- Account information including your username, password, security questions, and other information used for account security purposes.
- Customer service information including the information you choose to include in communications with us, for example, when you send a message through our Services.
Some features of the Services may require you to provide specific information about yourself. You can choose not to provide this information, but this may prevent you from using or accessing those features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and account, including device information, browser information, network information, IP address, and other information related to your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including suppliers and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, like Shopify.
- Our payment processors who collect payment information (e.g., bank account details, credit or debit card, billing address) to process your payment, fulfill your orders, and provide products or services you've requested.
- When you visit our Site, open or click on emails we send, or interact with our Services or ads, we, or third parties with whom we work, may automatically collect certain information using online tracking technologies.
Any information we obtain from third parties will be handled in accordance with this Privacy Policy. See also the section below, "Third-Party Sites and Links."
How We Use Your Personal Information
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Providing products and services: We use your personal information to provide the Services and fulfill our contract with you, including processing payments, processing orders, sending account-related notifications, handling returns and exchanges, and managing your account.
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Marketing and advertising: We may use your personal information for promotional and marketing purposes, for example, to send marketing, advertising, and promotional communications via email, text message, or mail, and to serve personalized product or service ads. This may include using your personal information to better customize the Services and ads on our Site and on other sites.
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Security and fraud prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. It is strongly recommended that you do not share your username, password, or other access information with anyone. If you believe your account has been compromised, contact us immediately.
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Communication and service improvement: We use your personal information to provide customer support and improve our services. This use is in our legitimate interest to respond to you, provide effective services, and maintain our business relationship with you.
Cookies
As with many other websites, we use Cookies on our Site. For specific details on the Cookies we use in our store with Shopify, refer to this link. We use Cookies to enhance our Site and Services (e.g., remembering your actions and preferences), to conduct analytics, and to understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third-party service providers to use Cookies on our Site to better tailor services, products, and ads.
Most browsers automatically accept Cookies by default, but you can choose to remove or reject Cookies in your browser settings. Please note that removing or blocking Cookies may negatively affect your user experience and cause some features or services to function incorrectly or be unavailable.
How We Share Your Personal Information
Under certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, and other reasons as outlined in this Privacy Policy. These circumstances may include:
- With suppliers or other third parties who provide services on our behalf (e.g., IT support, payment processing, data analysis).
- With business and marketing partners to provide services and ads to you. Our business and marketing partners will use your information according to their own privacy notices.
- When you instruct, request, or otherwise consent to the disclosure of certain information to third parties, such as sending products to you or using social media widgets or login integrations, with your consent.
- With our affiliates or within our corporate group, in our legitimate interest to manage a successful business.
- In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce terms of service, and to protect or defend the Services, our rights, and the rights of our users or third parties.
Third-Party Sites and Links
Our Site may provide links to third-party sites or other online platforms not operated by us. If you follow links to non-affiliated sites or platforms, you should review the privacy policies, security practices, and other terms and conditions of those sites. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, integrity, or reliability of the information found on them. Information you provide in public or semi-public places, including information shared on third-party social media platforms, may also be viewed by others, without limitation to its use by us or third parties.
Children’s Information
Our Services are not intended to be used by children, and we do not intentionally collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, please contact us using the information below and request that it be deleted.
At the time this Privacy Policy goes into effect, to the best of our knowledge, we do not "share" or "sell" (as defined by applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
While we take security measures, we cannot guarantee perfect security. Additionally, any information you send us may not be secure during transmission. We recommend that you do not use insecure channels to send us sensitive or confidential information.
The retention of your personal information depends on various factors, such as whether the information is needed to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on where you reside, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases, we may deny your request as permitted by law.
- Right of access/knowledge: You may have the right to request access to the personal information we hold about you, including information related to how we use and share your information.
- Right to deletion: You may have the right to request the deletion of personal information we hold about you.
- Right to correction: You may have the right to request the correction of inaccurate personal information we hold about you.
- Right to portability: You may have the right to receive a copy of the personal information we hold about you and request its transfer to third parties, under certain circumstances and with certain exceptions.
- Restriction of processing: You may have the right to request that we stop or restrict the processing of your personal information.
- Withdrawal of consent: When we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we refuse to process your request. Simply respond directly to our refusal.
You can exercise any of these rights as indicated on our Site or by contacting us using the information provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect certain information from you, such as your email address or account information, to verify your identity before responding to your request. According to applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting requests from such an agent, we will require proof that you have authorized them to act on your behalf and may need you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.
Complaints
If you have complaints about how we process your personal information, contact us using the information below. If you are dissatisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision. To do so, simply contact us using the details below, or file your complaint with the relevant local data protection authority.
International Users
We may transfer, store, and process your personal information outside the country where you reside. Your personal information may also be processed by our staff, third-party service providers, and partners in these countries.
If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or other equivalent agreements issued by the relevant competent authority of the United Kingdom, where applicable, unless the data transfer is to a country that offers an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your availabl